Lesson Plan
Curated OER

Interpersonal Communications: Customer Service

For Teachers 9th - 12th
High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions...
Lesson Plan
Curated OER

The Customers

For Teachers 9th - 12th Standards
Exploring functions not represented by an expression is this task's secret. As your learners organize business customers in a database, they explore the definition of what it is to be a function. 
Lesson Plan
Curated OER

Family Traditions, Customs and Beliefs

For Teachers 3rd - 8th
Students discuss African childhood, explore family traditions, customs, and beliefs, examine African recipes, discuss differences or similarities in food preparation between the U.S. and Africa, and prepare a dish with adult supervision.
Lesson Plan
Curated OER

China's Customs

For Teachers 6th - 8th
Young scholars discuss important customs and traditions in their cultures, examine Chinese customs and traditions, and work in groups to create skits about Chinese customs and culture.
Lesson Plan
Curated OER

The Customer Service Chain

For Teachers 9th - 12th
Students identify and interpret the importance of customer service. Then they identify the concept of customer chain and the meaning of the quality paradigm. Students also identify and define the role of quality in competitiveness and...
Lesson Plan
Curated OER

Customer Service Skills

For Teachers 9th - 12th
Students discuss and identify customer service skills. They examine customer's notions of justice and the three types of customer service delivery. They role-play different scenerios as well.
Lesson Plan
Curated OER

Issues and Complications of Delivering Quality Customer Service

For Teachers 9th - 12th
Students identify how tourism organizations can improve their customer service. They examine the benefits that customer service can bring to the business. They use this knowledge and compare it to a passenger airline.
Lesson Plan
Curated OER

Colonial Customs

For Teachers K - 8th
Young scholars experience Colonial life and explore the customs of the 17th century. For this colonial America lesson plan, students play dress up, barter items, author pledges, and review 17th century etiquette.
Lesson Plan
Curated OER

Provision of Customer Service and its Benefits

For Teachers Higher Ed
Students examine the importance of customer service in the travel and tourism industry. They determine the role of staff in providing service and when there are problems with services provided by completing case studies.
Lesson Plan
Curated OER

Celebrating Chinese Culture: Legends & Myths, Chinese New Year, Customs & Traditions

For Teachers K - 3rd
Learners read books about other cultures and explore their customs and traditions. They discuss the meanings of myths and legends and then brainstorm examples of stories that fit the description. Students experience hands-on activities...
Lesson Plan
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Workforce Solutions

Customized Resumes

For Teachers 9th - 12th
Resumes are key to the job search process. Class members examine sample job postings and critique sample resumes to understand how to craft a strong resume.
Lesson Plan
Media Smarts

Kids, Alcohol and Advertising - Understanding Brands

For Teachers 4th - 8th
Learners explore the importance of branding for developing customer loyalty and recognition of products.
Lesson Plan
Curated OER

Egyptian Tomb Treasures

For Teachers 4th - 12th
Learners are taught that the culture and customs of ancient Egyptian civilization. They recognize Egyptian symbols, patterns, and artwork. Students demonstrate their knowledge of Egyptian funeral procedures by creating replica sarcophagi.
Lesson Plan
Curated OER

What's On Your Plate?

For Teachers 5th - 8th
If you are teaching in a Christian school, Sunday School, or home school environment, then this lesson would be appropriate. The class discusses Biblical traditions and culture and how that related to current Christian beliefs. They fill...
Lesson Plan
Curated OER

Don't Answer That Phone!

For Teachers 7th - 10th
Students research the rights of customers in private stores like Subway and the dry cleaners and the use of cell phones. Students determine what laws, if any, are related to such cell phone use and present findings to the class along...
Lesson Plan
Curated OER

One Step at a Time

For Teachers 3rd - 8th
Students investigate the customs and habits of other cultures by reading letters from a Peace Corps Volunteer.  In this global customs lesson, students discuss how analyzing a culture is similar to analyzing art, no two people see...
Lesson Plan
Curated OER

Gullah Activities

For Teachers K
Students study the Gullah culture by watching a video about Gullah, Gullah Island. They discuss the customs and crafts of the people such as basket weaving, food preparation, pottery, and quilt making. While working in centers, they make...
Lesson Plan
Curated OER

Module 7--Socializing

For Teachers 5th - 6th
In this socializing worksheet, students write a response to seven statements that people might say, think of a creative way to reply to seven sentences and write a sentence for one social custom from eight various countries.
Lesson Plan
Curated OER

Golden Birthday Ball

For Teachers 3rd
Third graders discover that cultures celebrate birthdays in different ways with unique customs. They demonstrate a Swiss birthday custom by creating a birthday cloth and golden ball and use the cloth and ball to celebrate a classroom...
Lesson Plan
Curated OER

Easter Petal Pathways

For Teachers 1st - 6th
Learners discuss Guatemalan Easter rituals and customs. They comprehend Guatemalan traditional color and design. Students create a mixed-media representative piece using paper mosaics, layered crayon, and glitter glue. They celebrate...
Lesson Plan
Curated OER

Welcome! With a Hawaiian Lei

For Teachers 1st - 6th
Students explore Hawaiian customs and tropical flowers used to make leis. They adapt one colorful Hawaiian tradition to their classroom or school. Students create colorful paper leis with which to welcome classroom guests. They are told...
Lesson Plan
US Citizenship and Immigration Services

Thanksgiving 2—The Pilgrim Story and My Immigrant Story

For Teachers 3rd - 8th
The tradition of the First Thanksgiving is really a story of immigration. Connect the feelings and customs of the early Pilgrims to the experiences of the immigrants in your class with an introduction to the 13 colonies, the Mayflower,...
Lesson Plan
Curated OER

Birthday Customs

For Teachers 2nd - 4th
Students are introduced to the customs and origins of a variety of common birthday celebrations. They work in groups to research common birthday customs and history and then make individual books highlighting a custom that has meaning to...
Lesson Plan
Curated OER

National Customs: The Birth of the Ancient Games

For Teachers 4th - 8th
Students discover that different countries have different customs. Using the internet, they research the familiar and unfamiliar customs of a country they are interested in. They work together to create a travel brochure to help...

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