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Curated OER
Interpersonal Communications: Customer Service
High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions...
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The Customers
Exploring functions not represented by an expression is this task's secret. As your learners organize business customers in a database, they explore the definition of what it is to be a function.
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Family Traditions, Customs and Beliefs
Students discuss African childhood, explore family traditions, customs, and beliefs, examine African recipes, discuss differences or similarities in food preparation between the U.S. and Africa, and prepare a dish with adult supervision.
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China's Customs
Young scholars discuss important customs and traditions in their cultures, examine Chinese customs and traditions, and work in groups to create skits about Chinese customs and culture.
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The Customer Service Chain
Students identify and interpret the importance of customer service.
Then they identify the concept of customer chain and the meaning of the quality paradigm. Students also identify and define the role of quality in competitiveness and...
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Customer Service Skills
Students discuss and identify customer service skills. They examine customer's notions of justice and the three types of customer service delivery. They role-play different scenerios as well.
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Issues and Complications of Delivering Quality Customer Service
Students identify how tourism organizations can improve their customer service. They examine the benefits that customer service can bring to the business. They use this knowledge and compare it to a passenger airline.
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Colonial Customs
Young scholars experience Colonial life and explore the customs of the 17th century. For this colonial America lesson plan, students play dress up, barter items, author pledges, and review 17th century etiquette.
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Provision of Customer Service and its Benefits
Students examine the importance of customer service in the travel and tourism industry. They determine the role of staff in providing service and when there are problems with services provided by completing case studies.
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Celebrating Chinese Culture: Legends & Myths, Chinese New Year, Customs & Traditions
Learners read books about other cultures and explore their customs and traditions. They discuss the meanings of myths and legends and then brainstorm examples of stories that fit the description. Students experience hands-on activities...
Workforce Solutions
Customized Resumes
Resumes are key to the job search process. Class members examine sample job postings and critique sample resumes to understand how to craft a strong resume.
Media Smarts
Kids, Alcohol and Advertising - Understanding Brands
Learners explore the importance of branding for developing customer loyalty and recognition of products.
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Egyptian Tomb Treasures
Learners are taught that the culture and customs of ancient Egyptian civilization. They recognize Egyptian symbols, patterns, and artwork. Students demonstrate their knowledge of Egyptian funeral procedures by creating replica sarcophagi.
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What's On Your Plate?
If you are teaching in a Christian school, Sunday School, or home school environment, then this lesson would be appropriate. The class discusses Biblical traditions and culture and how that related to current Christian beliefs. They fill...
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Don't Answer That Phone!
Students research the rights of customers in private stores like Subway and the dry cleaners and the use of cell phones. Students determine what laws, if any, are related to such cell phone use and present findings to the class along...
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One Step at a Time
Students investigate the customs and habits of other cultures by reading letters from a Peace Corps Volunteer. In this global customs lesson, students discuss how analyzing a culture is similar to analyzing art, no two people see...
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Gullah Activities
Students study the Gullah culture by watching a video about Gullah, Gullah Island. They discuss the customs and crafts of the people such as basket weaving, food preparation, pottery, and quilt making. While working in centers, they make...
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Module 7--Socializing
In this socializing worksheet, students write a response to seven statements that people might say, think of a creative way to reply to seven sentences and write a sentence for one social custom from eight various countries.
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Golden Birthday Ball
Third graders discover that cultures celebrate birthdays in different ways with unique customs. They demonstrate a Swiss birthday custom by creating a birthday cloth and golden ball and use the cloth and ball to celebrate a classroom...
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Easter Petal Pathways
Learners discuss Guatemalan Easter rituals and customs. They comprehend Guatemalan traditional color and design. Students create a mixed-media representative piece using paper mosaics, layered crayon, and glitter glue. They celebrate...
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Welcome! With a Hawaiian Lei
Students explore Hawaiian customs and tropical flowers used to make leis. They adapt one colorful Hawaiian tradition to their classroom or school. Students create colorful paper leis with which to welcome classroom guests. They are told...
US Citizenship and Immigration Services
Thanksgiving 2—The Pilgrim Story and My Immigrant Story
The tradition of the First Thanksgiving is really a story of immigration. Connect the feelings and customs of the early Pilgrims to the experiences of the immigrants in your class with an introduction to the 13 colonies, the Mayflower,...
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Birthday Customs
Students are introduced to the customs and origins of a variety of common birthday celebrations. They work in groups to research common birthday customs and history and then make individual books highlighting a custom that has meaning to...
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National Customs: The Birth of the Ancient Games
Students discover that different countries have different customs. Using the internet, they research the familiar and unfamiliar customs of a country they are interested in. They work together to create a travel brochure to help...
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