In this video, the speaker emphasizes the importance of building relationships with clients and providing exceptional customer service. The focus is on creating a positive experience for clients and saving them money.

Engage with Clients Virtually is a video designed to improve your dealings with clients online and in the virtual space by adopting simple strategies recommended by behavioral expert, Peter Quarry. Learn seven easy ways to...

It can be challenging when you’re called on to deal with issues that erupt. Sometimes you’re mopping up after other people’s mistakes, or you’re faced with having to devise a solution on the spot. Psychologist Eve Ash explains that we...

If you want to sound more like a native speaker in conversation you’ll want to master as many American English idioms as possible. In this video I’ll walk you through two idioms that sound similar but have opposite meanings: Phone It In...

The video is about the journey of an entrepreneur who started from a small mom and pop store selling window coverings and blinds. He explains how the company grew and expanded into the online world, becoming the largest online seller of...

This video discusses why some businesses may choose to stay small and how they can remain competitive.

In this video, the speaker discusses the importance of implementing innovative ideas in their city. They highlight the need for a dedicated busway and a bike path to improve transportation options. The speaker emphasizes the value of...

This video explains the different scalability solutions available in AWS, which will help the architect in selecting the best option.
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This clip is from the chapter "Solutions Architect Chapter 12 - Amazon Web Services (AWS)...

Estar rodeado de personas que se quejan es duro, pero como señala Peter Quarry, hay formas de manejarlas. Puedes reconocer lo que dicen, mostrando empatía y proponiendo soluciones positivas. Si persisten, y sobre todo si trabajas...

In this video, the speaker introduces the 5DS model of appreciative inquiry and applies it to a retail client's issue of inconsistent customer service. The model involves defining the problem, discovering the best practices, dreaming of...

This video explores the reasons that data management requires high-quality data. Viewers will come to understand that if data isn't 'fit for purpose,' collecting, storing, securing, and allowing access to it is wasted effort. Data...

Here is a beautiful Glasgow accent example, provided by lovely Glaswegian, Katie. Scottish accents are loved far and wide, but some people struggle to understand Scots. This is partly to do with the large Scottish dialect which is used....

There are many great uses of Artificial Intelligence (AI) in the workplace. But there are also some cautionary tales of how NOT to use AI in business. In this session, learn some of the more important areas where NOT to use AI in business.

The video emphasizes the importance of excellent customer service for any business to succeed and prosper. It highlights the need for businesses to engage with their customers, listen to their expectations, and overdeliver on their...

Part 2/2 of Are You Ready?: In this video, successful entrepreneurs from Israel share their insights and advice on starting a business. They discuss the importance of focusing on the problem and not the solution, persistency, learning...

In this video, the speaker discusses the importance of continuous improvement and seeking feedback from both clients and employees to identify areas for improvement in their organization.

Psychologist Eve Ash sits down with Kylie Bell, a leadership development expert, to discuss appreciative Inquiry as a means to solve problems.

This video highlights the importance of passion and love for helping others in the workplace. It emphasizes the positive impact that passionate individuals have on customer service and overall job satisfaction. The message is clear: when...

Leadership part 2/2: The video is about leadership skills and qualities that make a successful leader. The speaker suggests that while leaders must have a strong vision and be accountable, they must also be open to questions and concerns...

This video provides practical strategies for approaching and resolving conflicts with difficult people.

Ritesh Agarwal, founder and CEO of India's hospitality unicorn discusses the road to recovery as the pandemic reshapes the demand for travel

Sales part 1/3: This video discusses the science of sales, emphasizing that it's a process and not just an art. The speaker shares their experience in managing a sales team and stresses the importance of understanding the customer's...

In this video, Daniel Lubetzky, founder of Kind Snacks, discusses how his father's experiences during the Holocaust inspired him to launch a business with a mission of bringing more kindness to the world through healthy snacks. He shares...

The video features Mitchell Modell, the CEO of Modell's Sporting Goods. He talks about how his company has survived various crises and intense competition through their mission statement and core values. He shares anecdotes about...