This video is a personal account of a Holocaust survivor who reflects on his experiences as a child during World War II, including his deportation to a concentration camp and eventual escape to Switzerland. The video highlights the...

In this video, the speaker discusses the importance of managing emotions when dealing with difficult people. They highlight that reacting emotionally, particularly with anger, can escalate conflicts and have negative effects on one's...

In this video, the speaker discusses the importance of coaching in maximizing the performance of individuals. They outline five effective ways to coach, including determining coaching goals, clarifying expectations, building skills and...

What's the next ubiquitous digital brand? The founders of two startups share what it takes to create products that users crave. Tim Brown of Allbirds and Tina Sharkey of Brandless sit down with WSJ's David Pierce.

In this video, we witness an employee named Michael interacting with his colleagues and new clients. The video highlights Michael's struggle with displaying a friendly and welcoming demeanor, prompting his coworkers to offer advice on...

This video focuses on policies, procedures, guidelines, and frameworks.
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This clip is from the chapter "Certified Information Systems Security Professional CISSP Domain 1 - Security and Risk Management" of the series "CISSP®...

Scott Kirby discusses the impact of Covid-19 on the company and shares his views on whether business travel will return to pre-pandemic levels.

In this video, we explore the concept of a Service Level Agreement (SLA) and its importance in establishing commitments between service providers and clients. We discuss the key aspects covered in an SLA, such as quality, availability,...

In this video, individuals discuss and demonstrate their strengths in various areas such as attention to detail, leadership, language skills, negotiation, problem-solving, and research. They also reflect on personal growth, cultural...

Matt Murray, Editor in Chief, of The Wall Street Journal in conversation with Ginni Rometty, Chief Executive Officer, IBM.

This video showcases the importance of passion, dedication, and excellent customer service in the workplace. It emphasizes the positive impact that a caring and enthusiastic attitude can have on both customers and colleagues. The...

In this video, a team leader is guiding a new employee on how to properly greet and interact with guests as a receptionist. They discuss the importance of using correct titles and last names, offering beverages to guests, and making a...

As an Regional Director for Page Personnel, Sarah oversees both Page Personnel Secretarial and Business Support and Page Personnel Human Resources across the Midlands, London, Thames Valley, Home Counties and the South...

In this video, the speaker discusses strategies for dealing with difficult people by building bridges and establishing rapport. They emphasize the importance of finding areas of cooperation and common ground, as well as mirroring the...

In this video, Peter Wallbridge discusses the step-by-step process of managing the recruitment process. He emphasizes the importance of creating a comprehensive position description and employer value proposition to attract the right...

Marketing - How Can We Use Social Media

In this video, the speaker emphasizes the importance of understanding the product and its value in order to effectively sell it.

The video features an interview with Amnon Shashua, the founder of Mobileye and Orcam, discussing his experiences building and selling Mobileye to Intel for $15.3 billion and developing Orcam, which helps the visually impaired to see....

Este vídeo esta diseñado para mejorar su trato con los clientes en línea y en el espacio virtual mediante la adopción de sencillas estrategias recomendadas por el experto en comportamiento, Peter Quarry. Aprenda siete formas...

This video discusses strategies for dealing with difficult people at work. He emphasizes the importance of self-reflection and taking responsibility for one's own actions and reactions.

This video emphasizes the importance of creating a positive first impression in business. It highlights the significance of delivering efficient and responsive customer service, ensuring quick solutions and immediate satisfaction for...

This video is a story about the growth of Positive Promotions, a leading supplier of specialty promotional products. Nelson Taxel, the key figure behind the success of the family-run business, shares his experiences in developing the...

En este video aprenderá a ofrecer un servicio al cliente brillante. Peter Quarry, experto en psicología, ofrece algunas estrategias sencillas para ofrecer un servicio al cliente excepcional y obtener a cambio críticas...

In this video, a leader discusses the importance of sensational service in businesses. She emphasizes the need for genuine care, effective communication, and attention to detail in order to provide exceptional customer experiences....