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\nHow To Deal With Impolite People at Work\n

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\n\"Learn useful English phrases and vocabulary for dealing with impolite people at work. This lesson gives you lots of different options to help you deal with impolite customers, colleagues, and bosses.Some examples from this lesson:Things...\n\"Learn useful English phrases and vocabulary for dealing with impolite people at work. This lesson gives you lots of different options to help you deal with impolite customers, colleagues, and bosses.

Some examples from this lesson:

Things to say to an impolite customer on the phone:

If a customer says something negative about you, you can say:

- I can understand that you’re angry, but there’s no need to get personal - I’m just trying to help.
OR
- I completely understand why you’re so upset, but I don’t think it’s fair to speak to me like that – I’m just doing my job.

Things to say to an impolite colleague:

If you know the person well, sometimes humour
can help:
- It looks like someone got out of bed on the wrong side this morning.

Other ways to deal with an impolite colleague:

- There’s no need to be so rude.
- I think you should keep those kinds of comments to yourself.


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Resource Details

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Educator Rating
Not yet Rated
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Media Length
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7:25
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Grade
Higher Ed
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Subjects
Social Studies & History
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Media Type
Instructional Videos
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Source:
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\nDerek Callan - English for Professionals\n\n
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Date
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2021
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Language
English
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Audiences
For Teacher Use
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Usage Permissions
Fine Print: Educational Use
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how to deal with impolite people at work, english phrases for dealing with impolite people, what to say to impolite people, dealing with rude or impolite customers, english vocabulary for rude people, how to deal with offensive people, useful phrases for dealing with impolite people, dealing with conflict in english, how to be diplomatic in english, dealing with a rude boss, obnoxious, insulting, offensive, rude, impolite, wrong side, extremely insulting, impolite people, impolite colleague, extremely rude, means, language, customer, understand, feel, careful, upset, boss, abusive, angry, negative, lesson, show, lots, ways, deal, word, disrespectful, afraid, call
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